Questions? We have answers.

Everything you need to know before your first order.

Do I need a prescription?

No. Nothing in the kit requires a prescription, and it can be shipped anywhere in the United States.

Is the water really Hospira brand?

Yes. Every kit includes a sealed 30 mL multi-dose vial of Bacteriostatic Water for Injection, USP, manufactured by Hospira, a Pfizer company. We never substitute brands — if it isn't genuine Hospira, it doesn't go in the box.

What is bacteriostatic water?

Sterile water containing 0.9% benzyl alcohol, a preservative that allows repeated withdrawals from the same multi-dose vial. It is used to dilute or dissolve products for injection according to their labeling.

How is it different from sterile water?

Plain sterile water for injection contains no preservative, so it is intended for single use. Bacteriostatic water's preservative is what makes a multi-dose vial practical.

How long does an opened vial last?

Hospira's labeling advises that an opened vial of bacteriostatic water should be discarded after 28 days.

How is my order packaged?

Every order ships from the United States in plain, unmarked packaging.

How fast is shipping?

Orders are typically processed within 1–2 business days, and shipping is free on all US orders — see our shipping policy for details.

What is your return policy?

Because our products are sterile supplies, we can only accept returns of unopened, sealed items. If anything arrives damaged, contact us and we'll make it right — see our refund policy.

Can I buy items separately?

Right now we sell the complete kit only. If you need a specific item, contact us and we'll point you in the right direction.

Something else?

Contact us — a real person will get back to you.